I do not offer refunds or reshoots unless there is a technical issue with my camera or data cards. I spend an average of 18-20 hours on a shoot from first contact till the final DVD hits your mailbox. When we meet in person or we work together via skype consult I will let you know during that meeting what I am planning on doing. I will lay out a plan for the 3 set ups. When we both agree it is in stone and all my scouting, styling and storyboard work begins. I never begin work till I know we are on the same page. This way there is no miscommunication on the direction we will be going in or the product I am creating will be. I also do not change direction once the locations have been scouted and the Look Book has been created.